Ordering & Production
We design and manufacture everything here in Vancouver, under one roof. We keep efficiency in mind at the same time, ensuring you a garment that is made with intention and quality. Good things take some time!
You do not need to set up an account. We do have one-time customers, however if you plan to order form us again, we prefer to set up a purchase history which takes no time at all!
Absolutely, you can purchase gift cards here in our Vancouver showroom, over the phone 604-872-5088 or by email email@example.com with a credit card. We’re working on making them available to purchase online soon!
payments can be made via PayPal
Absolutely. You can order a sample, this requires full payment for garment and must be returned within 30 days from purchase date. There is often an increase in price for a sample. Please contact us for details. firstname.lastname@example.org
Definitely. Our showroom is in Mitchel Island in Richmond BC, please note our our showroom is not a retail store as we require minimums in purchase. We would be happy to set up at time to see you and help you find exactly what it is you are hoping for. Our showroom hours are Monday-Friday 10 AM - 3 PM.
Return / Exchange
We offer a 7-day return policy on stock items only. This excludes anything with embroidery or an item ordered in any color other than white or black. Anything with embroidery can not be returned for refund or exchange. We want you to be happy with your purchase! Please contact us right away – email@example.com and we will be happy to assist you for further inquiries.
If your item has not been shipped we can speak to our production team and see if we can change it. If it is a custom order and already produced we can not cancel the order. Contact us firstname.lastname@example.org so we can assist you in acquiring your perfect chef wear!
We offer a 7 day exchange policy on stock only items. This merchandise can not be embroidered or have logos of any kind. Anything with your company logo and embroidery is final sale.
Yes we do. We have an in-house embroidery team and with your logo, we can provide you with a quote which then takes around 2-3 business days to turn into a digitized file. Thereafter we will start production!
Yes, the price is determined by size, stitch count (for embroidery) and color variations. Request a quote through our website or give us a call!
Yes. However, we do not offer this in-house, we work with another company to provide you with screen printing on your chef wear and are happy to provide you with a quote once the design is provided to us.
Yes, each product page allows for customization’s to be made. Choose from the drop-down menu provided. If you would like an item that does not have this option (example: an apron), please contact us directly at email@example.com online and our sales team will get back to you within 24 hours! For any custom items there is always an extra charge and minimums may be required.
From the confirmed date of your order, our production time is between 5-10 business days for your order to be ready and shipped!
We do our best to get your orders to you as quickly as our production team can. We provide a time-line of 10 business days for orders as we design and manufacture everything under one roof and it takes time to ensure a quality product is making its way to you!
We ship to Canada and the US only.
Absolutely – email us at firstname.lastname@example.org or call Toll Free: 1-800-325-2322 and our sales team will be happy to assist you!