Q: How long does it take for my order to ship?
A: From the confirmed date of your order, our production time is between 5-10 business days for your order to be ready and shipped!
Q: Can you rush ship my order?
A: We do our best to get your orders to you as quickly as our production team can. We provide a time-line of 10 business days for orders as we design and manufacture everything under one roof and it takes time to ensure a quality product is making its way to you!
Q: Do you ship worldwide?
A: We ship to Canada and the US only.
Q: Are you able to update me on the status of my order?
A: Absolutely – email us at firstname.lastname@example.org or call Toll Free: 1-800-325-2322 and our sales team will be happy to assist you!
Q: Can you make custom chef jackets and aprons?
A: Yes, each product page allows for customization’s to be made. Choose from the drop-down menu provided. If you would like an item that does not have this option (example: an apron), please contact us directly at email@example.com online and our sales team will get back to you within 24 hours! For any custom items there is always an extra charge and minimums may be required.
Q: Do you offer embroidery services?
A: Yes we do. We have an in-house embroidery team and with your logo, we can provide you with a quote which then takes around 2-3 business days to turn into a digitized file. Thereafter we will start production!
Q: Can I get any design and size logo put onto my chef wear?
A: Yes, the price is determined by size, stitch count (for embroidery) and color variations. Request a quote through our website or give us a call!
Q: Do you offer screen printing on clothing?
A: Yes. However, we do not offer this in-house, we work with another company to provide you with screen printing on your chef wear and are happy to provide you with a quote once the design is provided to us.
Q: Do you offer refunds?
A: We offer a 7-day return policy on stock items only. This excludes anything with embroidery or an item ordered in any color other than white or black. Anything with embroidery can not be returned for refund or exchange. We want you to be happy with your purchase! Please contact us right away – firstname.lastname@example.org and we will be happy to assist you for further inquiries.
Q: Can I change my order after it’s been placed?
A: If your item has not been shipped we can speak to our production team and see if we can change it. If it is a custom order and already produced we can not cancel the order. Contact us email@example.com so we can assist you in acquiring your perfect chef wear!
Q: Can I exchange my chef jacket for another size or color?
A: We offer a 7 day exchange policy on stock only items. This merchandise can not be embroidered or have logos of any kind. Anything with your company logo and embroidery is final sale.
Q: Can I set an appointment to come to your showroom?
A: Definitely. Our showroom is in Vancouver, BC and we would be happy to set up at time to see you and help you find exactly what it is you are hoping for. Our showroom hours are Monday-Friday 9am-4pm.
Q: What is the production process like? Why does it take 10 days to produce my order?
A: We design and manufacture everything here in Vancouver, under one roof. We keep efficiency in mind at the same time, ensuring you a garment that is made with intention and quality. Good things take some time!
Q: Do I need to set up an account to place an order?
A: You do not need to set up an account. We do have one-time customers, however if you plan to order form us again, we prefer to set up a purchase history which takes no time at all!
Q: Are Gift Certificates available?
A: Absolutely, you can purchase gift cards here in our Vancouver showroom, over the phone 604-872-5088 or by email firstname.lastname@example.org with a credit card. We’re working on making them available to purchase online soon!
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard and debit. We do not accept Amex.
Q: Can I order a sample?
A: Absolutely. You can order a sample, this requires full payment for garment and must be returned within 30 days from purchase date. There is often an increase in price for a sample. Please contact us for details. email@example.com