Q: How long does it take for my order to ship?
A: From the confirmed date of your order, our production time is between 5-10 business days for your order to be ready and shipped!
Q: Can you rush ship my order?
A: We do our best to get your orders to you as quickly as our production team can. We provide a time-line of 10 business days for orders as we design and manufacture everything under one roof and it takes time to ensure a quality product is making its way to you!
Q: Do you ship worldwide?
A: We ship to Canada and the US only.
Q: Are you able to update me on the status of my order?
A: Absolutely – email us at email@example.com or call Toll Free: 1-800-325-2322 and our sales team will be happy to assist you!
Q: Can you make custom chef jackets and aprons?
A: Yes, simply request a quote online and our sales team will get back to you within 24 hours! For any custom items there is always an extra charge and minimums may be required.
Q: Do you offer embroidery services?
A: Yes we do. We have an in-house embroidery team and with your logo, we can provide you with a quote which then takes around 2-3 business days to turn into a digitized file. Thereafter we will start production!
Q: Can I get any design and size logo put onto my chef wear?
A: Yes, the price is determined by size, stitch count (for embroidery) and color variations. Request a quote through our website or give us a call!
Q: Do you offer screen printing on clothing?
A: Yes. However, we do not offer this in-house, we work with another company to provide you with screen printing on your chef wear and are happy to provide you with a quote once the design is provided to us.
RETURN / EXCHANGE
Q: Do you offer refunds?
A: We offer refunds on unworn garments. Anything with embroidery can not be returned for refund or exchange. We want you to be happy with your purchase! Please contact us right away – firstname.lastname@example.org and we will be happy to assist you.
Q: Can I change my order after it’s been placed?
A: If your item has not been shipped we can speak to our production team and see if we can change it. If it is a custom order and already produced we can not. All orders are confirmed before they go into production. Contact us email@example.com so we can assist you in acquiring your perfect chef wear!
Q: Can I exchange my chef jacket for another size or color?
A: Yes. We offer a 7 day exchange policy on unworn merchandise. This merchandise can not be embroidered or logos of any kind. Anything with your company logo is final sale.
Q: Can I set an appointment to come to your showroom?
A: Definitely. Our showroom is in Vancouver, BC and we would be happy to set up at time to see you and help you find exactly what it is you are hoping for. Our showroom hours are Monday-Friday 9am-4pm.
ORDERING & PRODUCTION
Q: What is the production process like? Why does it take 10 days to produce my order?
A: We design and manufacture everything here in Vancouver, under one roof. We keep efficiency in mind at the same time, ensuring you a garment that is made with intention and quality. Good things take some time!
Q: Do I need to set up an account to place an order?
A: You do not need to set up an account. We do have one-time customers, however if you plan to order form us again, we prefer to set up a purchase history which takes no time at all!
Q: Are Gift Certificates available?
A: Absolutely, you can purchase gift cards here in our Vancouver showroom, over the phone 604-872-5088 or by email firstname.lastname@example.org with a credit card. We’re working on making them available to purchase online soon!
Q: Why cant I order online?
A: We are working on making our products available online, however at this time we offer ordering available in our Vancouver showroom, over the phone 604-872-5088 or by email email@example.com. You can also directly request all of your items as a “quote” at checkout. One of our sales team members will get back to you within 24 hours!
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard; Debit and Cash at our Vancouver showroom only.
Q: Can I order a sample?
A: Absolutely. You can order a sample, this requires full payment for garment and must be returned within 30 days from purchase date.